Client Manifesto

• The client will have the right to an objective appraiser who does not have any conflict of interest regarding the property being appraised.
• The client will have the right for the appraisal charges to be explained before the process.
• The client will have the right for explanations of the appraisal process.
• The appraiser will interview the client to determine the proper type of appraisal to perform
• The appraiser will research the proper markets for the values needed.
• The appraiser will explain the reason for a proper appraisal.
• The appraiser will explain the function and purpose of the appraisal.
• The appraiser will respect the confidentiality of the client.
• The appraiser will retain a record of the appraisal for at least five years.
• The appraiser will complete the assignment within a prearranged or reasonable time period.
• The client will have the right to call NAJA to verify the appraiser's membership.
• The client will have the right to complain, in writing , to NAJA if they feel they have not been treated properly and have a grievance.
• The appraiser will, at all times, adhere to the NAJA Code of Ethics.